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A number of Google services including Gmail, Drive, Docs, Meet, Groups, Chat, Keep and Voice experienced service disruptions worldwide Thursday morning.

Disruptions were ongoing and file uploads were failing across Google’s services, including attachments to both personal and G Suite Gmail accounts, according to The Verge. Service monitoring firm Downdetector showed a spike of reports for issues with Gmail and Google Drive.

The company apologized for the outage and said “System reliability is a top priority at Google. We are making continuous improvements to make our systems better.”

Outage Timeline

Google said it was investigating issues with Gmail at 1:29 AM ET after a flurry of user reports on Twitter. At 4:38 AM ET provided official confirmation of a range of issues on the G Suite Status Dashboard:

“Gmail sending issues, Meet recording issues, Creating files issues in Drive, CSV user upload issues in Admin Console, Posting message issues in Google Chat, Sites adding new pages issues, Keep issues, Voice mail issues”

At 5:40 AM ET, Google updated the dashboard, saying:

“Gmail service has already been restored for some users, and we expect a resolution for all users in the near future. Please note this time frame is an estimate and may change.”

Google reported that Gmail issues had been resolved as of 7:10AM ET and the dashboard was updated to show that all services were functioning normally.

Why You Need SaaS Backup

When discussing SaaS backup, we often talk about the need to protect against accidental or malicious deletion and ransomware attacks. That’s because these are the most common data loss scenarios when using SaaS applications like Google G Suite.

However, outages are another important consideration. While a third-party SaaS backup solution can’t solve email send/receive issues, it does ensure that users have access to their documents during an outage—so businesses remain productive.

Datto SaaS Protection keeps G Suite data safe and accessible with 3x daily backups and flexible restores. It’s fast and easy to get started with our new self-service buying process and streamlined onboarding.

To learn how Datto SaaS protection enables access to business data during SaaS provider outages, schedule a demo.

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As we move further into the second half of 2020, it’s hard to predict what may come next, but that shouldn’t stop managed service providers (MSPs) from finding ways to adapt and move forward. One of the key learnings from this global pandemic is the need to be proactive, agile, and adaptable. One could argue that MSPs are even more valuable to their small and medium sized business (SMB) clients in this time of great change. With cybersecurity threats on the rise, remote working environments to support, and a digital transformation across many industries in full swing, now is a great time to assess where you’re at and what you can do to provide even more value and vital support services.

With overall SMB spending on managed services growing at 15% per year (Canalys, 2020-2023 market forecast), it’s no surprise that most MSPs are growing. Our annual State of the MSP Report identified two consistent drivers of MSP growth: generating a higher portion of total revenue from managed services and setting specific revenue and growth goals.

Managed services

Shifting to managed services, rather than project work, a break/fix model, or relying on hardware sales, allows you to capture more revenue. A higher portion of revenue from managed services also helps you improve your business resiliency by maintaining steady cash flow and revenue during times of economic uncertainty. As more SMBs are faced with accelerated digital transformation, offering managed services becomes more important. If you work with clients in the healthcare or education market, there’s a great need for ongoing IT support that’s beyond the scope of one-off projects. In many cases, MSPs working in collaboration with internal IT teams can be a much-needed lifeline.

Setting specific growth goals

MSPs who set specific growth goals see about 2 points of additional annual growth compared to MSPs who don’t. Whether you’re looking to expand or stay at your current level, you’ll perform better when you set business growth goals and build a plan to achieve them. Focusing your plan on areas where you can provide specialization for specific industries as well as valuable expertise can lead to revenue growth.

To set yourself up for high-growth, strengthen your business by offering managed services and set a strategic plan. Not only will this help you differentiate from other IT providers, you’ll deliver more value to clients and new prospects.

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